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At RunPoster, we take pride in crafting personalized posters tailored specifically to your needs. Due to the custom nature of these items, we are unable to accept returns for personalized posters. This policy allows us to maintain the highest quality standards and ensure each poster is uniquely created for you.

That said, your satisfaction is our top priority. If you encounter an issue with your order—such as a 'typo' in the product, a shipping mix-up, or damage during transit—please contact our customer support team within 7 days of receiving your order. We are committed to resolving the issue promptly.

Refund and Replacement Process
Our team will carefully review your case, and if warranted, we will issue a refund or provide a replacement for the affected item(s). To expedite this process, please provide the following details when contacting us:

• A clear description of the issue
• Photos of the product and/or packaging showing the problem

This information will help us address your concern as efficiently as possible.

We appreciate your understanding of our return policy for personalized items and your support of our mission to create unique, high-quality posters. If you have any questions or need assistance, don’t hesitate to reach out to our customer support team—we’re here to help.

Last updated: 16 January 2025